Making a Complaint

For information on how to process your complaint

Veritas Life continues to keep you at the forefront of our minds when developing solutions by identifying the specific needs of international investors; we produce solutions which are flexible, effective and can be combined with other tax and estate planning structures to ensure that you reach your financial goals.

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Veritas Cell Guernsey follows a complaints process. If you have any questions about the advice that you have received, or any aspect of your Plan, please contact your Adviser first. If your Adviser cannot assist you to your satisfaction, please contact Veritas Cell Guernsey at:

Postal Address

Veritas Cell Guernsey,
c/o Artex Insurance (Guernsey) Limited,
Heritage Hall,
Le Marchant Street,
St Peter Port,
Guernsey,
GY1 4JH

What happens if I complain?

We will acknowledge receipt of your complaint and endeavour to contact you within five working days of receiving the complaint.

Our administration team and manager will be responsible initially for resolving your complaint. If they are unable to do so, it can be escalated to the complaints team who will carry out a review and if they are unable to resolve your complaint, they will send you a final response.

What if I'm not satisfied with the outcome?

We will do everything we can to resolve your complaint but if you are not satisfied by our response, you can refer it to the Channel Islands Financial Ombudsman (CIFO).

The CIFO is an independent body that will consider your complaint impartially to reach a conclusion. There is more information about this service on the CIFO website.

You can contact the ombudsman using the below details:

For any enquiries please contact us on: enquiries@ci-fo.org

OR

By telephone:
Jersey: +44 (0) 1534 748610
Guernsey/Alderney/Sark: +44 (0) 1481 722218
International: +44 1534 748610

OR

By mail to:

Channel Islands Financial Ombudsman (CIFO)
P O Box 114
Jersey, Channel Islands
JE4 9QG

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